No win, no fee arrears recovery

Incurring legal fees to recover arrears seems to defeat the object, doesn’t it?

That’s where our market-leading no win no fee arrangements for arrears recovery help give our clients peace of mind.

There’s no upfront costs to our clients, and no delay caused in moving through the various stages of the arrears recovery process because we forward fund Court fees and Land Registry charges. You’ll receive regular updates from your designated debt recovery manager, making it simple and easy for you to track your cases and understand what’s happening.


Our pre legal service is provided at no cost to our clients. We will undertake a land registry search and send a letter before action and seek to recover our costs from the debtor. If we’re unable to do this, we’ll waive our charges.

Legal Collections

Our legal collections service differs depending upon whether the arrears relate to ground rent, service charge or rent charges.

Where the arrears relate to rent, we’ll serve a notice, advising the debtor of the arrears, and that this needs to be rectified. If a debtor fails to put right their breach, steps can be taken towards re-entry.  We’ll issue proceedings and following the entry of judgment serve a Section 146 notice advising the tenant they are in breach of the lease and that this needs to be rectified. If a tenant fails to put right the breach, steps can be taken towards forfeiture of the lease.

Where the arrears relate to service charges, we’ll issue proceedings, corresponding with both the debtor and their lender. If it becomes necessary to enter judgment, we’ll take steps to enforce payment by service of an appropriate notice.

In both cases we will seek to recover our costs, the solicitors’ costs fixed by the court and the court fee from the debtor. If we are unable to do this we will waive our charges and will bill only the disbursements we have incurred, generally this is just the court fee.

Matters usually take approximately 8 weeks from receipt of instructions from you to receipt of payment from the debtor, depending on whether or not it is necessary to issue a claim. This is on the basis that the debtor pays promptly on receipt of judgment. If enforcement action is needed, the matter will take longer to resolve.


We’re that confident in our expertise to recover your arrears, that we’ll continue to act on a no win no fee arrangement even if the claim is defended, and even if it’s transferred to the Tribunal for determination. We will discuss the additional work required with you and our charges will be based on an hourly rate appropriate to the person dealing with the matter.

Who would be looking after you ?

Your file would be handled by one of highly experienced solicitors who along with the team, would handle your case from start to finish.

If you would like to know more about the people in the team, have a look:


Cassandra Zanelli

Liz Rowen


Jennifer Knibbs